Help & FAQ

Paid plans are billed through Stripe. Unless Australian Consumer Law or another applicable law requires it, fees are not refundable once a billing period has started.

If something went wrong with a charge, or you believe you are entitled to a refund, email hello@hushscrolls.app with the email on the account and we will look into it.

Full billing terms are in the Terms of Service.

Open Account in the app and use Manage subscription. That opens the Stripe billing portal, where you can cancel renewal.

Cancelling stops future charges. You keep subscriber access until the end of the period you already paid for. You do not need to delete your account to cancel.

No. Deleting your account from Account Settings permanently removes your stories, characters, family members, and login. The app cannot undo this.

If you still have an active subscription, cancel it first — the app will ask you to do that before deletion.

If you deleted your account by mistake, email hello@hushscrolls.app as soon as you can. We will check whether anything can be done, but we cannot promise that a deleted account can be restored.

On the sign-in screen, tap Forgot Password and enter the email on the account. We send a secure link to choose a new password. Check spam if it does not arrive within a few minutes.

You must be at least 18 (or the age of majority where you live). HushScrolls is for parents and caregivers. Children can appear in stories, but the account itself is an adult account.

If a banner says your story is ready, tap it to open the story. If generation failed or timed out, try again from New Story. A short outage on our side can also interrupt a run.

If it keeps failing, send in-app feedback or email hello@hushscrolls.app with roughly when it happened and which story mode you used.

No. If you create a character from a photo, we use the image only for that one analysis request so we can fill in appearance traits. We do not keep the original photo in your library or our storage.

More detail is in the Privacy Policy.

You can share a saved story with a link. Anyone with the link can read that story for 48 hours. Turning sharing off from the story stops old links from working.

Saved stories that have been packed for offline reading can be opened without a connection. Creating a new story, generating pictures, or signing in needs the internet.

Use the language picker on the sign-in screen, or open Account and change Language there. Story text still depends on the language you choose when you create the story.

Email hello@hushscrolls.app. Include the email on the account so we can find you quickly.

Signed-in users can also send feedback from Account. Please do not put private family details in feedback that you would not want us to store.